Auditel's telecom expense management services

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Telecom Bill Auditing

The costs for telecom services continues to grow along with the need for accurate telecom bill auditing services. We provide “go behind” telecom audits and you’d be surprised to find out how many leftover telecom refunds we find hidden in telecom billings after another telecom service audit company has already completed their telecom audit. It’s almost like a full plate of food in leftovers, if you like the food analogy. Even our competitors bring telecom audits to us for review to see if we can deliver more telecom recovery or telecom savings once they have completed their work. After providing telecom bill audit services for the past 24 years our services and client base still continue to grow and expand. Auditel provides contingency based telecom bill auditing with the highest recovery. Plus we include a complimentary telecom inventory with each full telecom bill audit.

What is a telecom bill audit?

Auditel telecom bill auditing is a combination of phone bill review, telecom tariff analysis, review of telecom contracts, comparison of wired and wireless service usages, fees, surcharges, and taxes in addition, to any telecom tax exemptions available for each telecom expenses.

Our telecommunication bill auditing, telecom consulting, and Telecom Expense Management (TEM) services deliver highest telecom savings and cost reductions. With our presence in many locations we provide a global service covering most parts of world including North America, Europe, Africa, Middle East, Asia, South America and Australia.

Our telecommunication expense management (TEM) solutions require no service provider changes and uniquely they are contingency based. We specialize in telecommunications bill audits and don’t sell or provide telecom sales of any type. This focus and dedication has made us an industry leader in telecom billing audits and telecom expense management. Auditel is at the forefront in telecom auditing technology. We have navigated through the various changes in carrier services and telecom Service Providers billings over the past twenty three years. We provide the best telecom bill audit and telecom expense management services available for voice, data, and wireless invoices and keep our clients updated with the latest services such as SD-WAN.

Telecom Bill Auditing for Tariff, Tax, and Telecom Regulatory Surcharge Investigation

Tariff Investigations on telecom billing errors, and overcharges with highest recoveries and refunds. Tax exemption review help to identify any unclaimed tax exemptions, or misapplied taxes. Auditel recommends a review of telecom surcharges and fees for accuracy. We audit and review all of your telecom bills and telephone taxes and telecom regulatory fees. These fees have risen over 20% in most telecom bills. Telecom services continue to change, for example Auditel can compare and audit services like Software Defined WAN (SD-Wan).

Telecom Taxes

What telecom taxes and surcharges does Auditel telecom bill auditing include?

We pay attention to all taxes particularly, Local, City, County, State, and Federal taxes. Surcharges and taxes are increased with usages, making them a necessary item to review. Some Regulatory fees, taxes, and surcharges such as, 911 fees, Federal Excise Tax, Local Number Portability (LNP) Charge, Telecommunications Relay Services (TRS) Charge, Federal Access Recovery Fee, and the Federal Universal Service Fund (USF).

How far back does your telecom audit cover?

Telecom billing errors are identified during the full telecom bill audit.We capture every mistake in wireless and wired billing services in each telecom bill. We identify the tax, tariff and billing mistakes, and track usages and billing mistakes back to telecom service inception.

After we have captured all your telecom billing auditing errors, we file telecom disputes with each Service Provider. Auditel follows every telecom dispute to completion. We deliver highest cost savings and recovery.

How can our business be certain we have working phone lines at each of our locations?

A telecom service audit isn’t just about disconnecting services, features, fees, surcharges or waste. Moreover, a full telecom audit ensures your voice services, phone, and wireless lines and all telecom services are optimized and working at full capacity. Telecom services are tested for usage, some may not be utilized or billed properly. Businesses run smoothly when they have a detailed inventory, tested, and verified working at each location.

With every business the phone is still the most important avenue for clients to reach you. Traffic studies, circuit and data analysis are only tools. Traffic studies can only be reviewed by trained telecom professionals skilled in reading traffic and data analysis. Most Telecom Service Providers only have a few with this skill. Data and circuit usage analysis and analytics can drastically improve your telecom spend without effecting your day to day operations. Having enough bandwidth, circuits, or phone lines will ensure your clients reach you, not your competition!

Contract Review

We analyze the current Telecom Service Provider Service Agreements and various telecom contracts Minimum Annual Revenue Commitment (MARC), and SLA (Service Level Agreements) and compare them with any revisions or addendums to the original signed agreements. We research and review the contract terms.

With our telecom bill auditing and TEM, we review your contracts, MARC, and SLAs. For a detailed contract review just give our offices a call and we will bring the added comfort of a full telecom contract review. We will ferret out all of your telecom contracts, document your expiration dates, and monitor the language to provide your Organization the best contract and regulatory review available.

With Auditel telecommunication bill investigation, we deliver telecom bill auditing and expert solutions for cost reductions. We investigate your telecommunications bills and find mistakes and overcharges. After we submit our findings and options to your business, then it is your decision. Our fees are based upon the telecom savings delivered to the client, therefore, our clients are assured savings, or there is no fee.

Telecom Bill Auditing FAQs

Does Auditel have a timeline for telecom audit delivery?

From the start of our audit we define a timeline and track our delivery timings. We will achieve each milestone in time without delays. Our timelines help us to deliver telecom dispute resolution faster than our competitors and help your organization achieve savings that continue to grow for years to come.

Do we need to buy costly telecom software to work with Auditel?

Auditel has the telecom bill auditing services knowledge your company needs without purchasing costly telecom software, or paying for audit services you really don’t need. Auditel dashboard reporting can manipulated and changed by the client.  They can use our data without purchasing software, learning a new tool, or constantly calling a telecom software technician for updates. Our telecom bill auditing service fee includes contingency based fees. Auditel waits for your telecom savings and telecom recovery to appear on your telecom invoices before we submit invoices for our services.

Can you explain how technology has changed and why telecom billing services continue to increase?

Looking back in telecom technology from the single fixed phone line (wired services) through the age of Voice Over IP (VOIP) bandwidth continues to increase and telecom services continue to change. We now have SD-Wan as the talk on the street and this will change in a few days. A business needs more bandwidth to survive and grow although telecom costs continue to increase. Telecom spend is a large number on the balance sheet of most business.

What telecom audit services does Auditel provide?

Our services include: telecom auditing, telecom consulting, telecom expense management (TEM), and we also offer telecom audit training services. Our clients appreciate the service options we deliver at the lowest costs on the market. Auditel delivers the maximum telecom savings and phone bill recovery with no money out of pocket. Our contingency based fees come from the telecom savings we deliver., and if no telecom savings or telecom recovery is found, Auditel doesn’t charge a fee. Additionally, we include a telecom inventory with each full telecom audit.

What is the service area for Auditel telecom audit services?

With our presence in many locations we provide a global service covering most parts of world, including North America, Europe, Africa, Middle East, Asia, South America and Australia.

Does Auditel provide any other telecom audit services or work with any service providers to sell telecom services?

Auditel telecommunication audit services require no carrier changes, in fact, we specialize in telecommunications audits. We don’t diversify into any other telecom services or sales of any type. Our telecom focus and dedication has made us an industry leader in telecom audit services, such as telecom expense management.  Therefore, Auditel remains at the forefront in technology. We have navigated through the telecom regulatory issues, the changes in carrier services and Service Providers billings over twenty-three years. We provide the best telecom audit and expense management services available for telecom voice, data, and wireless invoices.  Each full telecom audit includes a detailed telecom inventory at no charge.

Auditel provides telecom audit services full of facts and options for our clients all without the need to purchase costly telecom software.  We identify features, fees, surcharges and uncover any waste that has slipped into the billing. Moreover, our telecom audit services identify whether phone and data services have been optimized, and working at full capacity. Auditel identifies telecom services billed improperly.  Unfortunately, some telecom services aren’t  installed. We provide a tested and verified telecom service inventory to give businesses information on services at their locations.

If customer service is key to your business, and client retention is important, then you need Auditel telecom service optimization. Traffic studies, circuit and data analysis are only tools. The traffic study helps us gather greater understanding in business telecom traffic and data analysis. Most Telecom Service Providers only have a few staff with this skill set and Auditel provides this service and also teaches a telecom training course on it. Phone bill, data and circuit usage analysis and analytics can drastically improve your telecom spend without effecting your day to day operations. Moreover, having enough bandwidth, circuits, or phone lines will ensure your clients reach you, not your competition!

More Telecom Bill Auditing FAQs 

In addition to telecom audit services what extra telecom expense services does Auditel provide?

Auditel specializes and stands out from the crowd with telecom tariff, taxes, and surcharges investigation and telecom recovery. Our telecom tax and deep knowledge, such as tax tariffs set us apart from our competitors in telecom audit and recovery.

Can you list some telecom cost reductions found in Auditel’s telecom bill auditing?

Tariff Investigations on billing errors, and overcharges produce high recoveries and refunds. We’ve found telecom taxes as one of the largest cost reductions commonly overlooked in telecom bill auditing. Furthermore, most companies don’t know whether they qualify for any telecom tax exemptions. Auditel reviews telecom bills finding unclaimed tax exemptions, and misapplied tax.  tax exemptions may be found in telecom surcharges, and in telecom regulatory fees. These fees have risen to over 20% in most telecom bills, therefore we pay close attention to all taxes.  Taxes, particularly Local, City, County, State, and Federal taxes. Telecom surcharges increase with usages, making them a necessary item to review. We analyze telecom regulatory fees, taxes, and surcharges such as 911 fees, Federal Excise Tax, Local Number Portability (LNP) Charge, Telecommunications Relay Services (TRS) Charge, Federal Access Recovery Fee, as well as the Federal Universal Service Fund (USF).

How do Auditel’s telecom audit services stand out from the competition?

Auditel does the extensive work required to go above and beyond any telecom software product or service on the market. We capture every mistake in each telecom bill. We identify the tax, tariff and billing mistakes, additionally, we track usages and telecom billing mistakes back to inception. Auditel files disputes on telecom billing errors, while additionally capturing highest recovery in telecom audit services. After we have captured all your telecom billing errors we file disputes with each Service Provider. We track these orders to full completion. Our telecom bill auditing fees include contingency based pricing.  We deliver highest telecom cost savings and highest recovery on wired, wireless, and data services. Auditel provides efficient phone bill reductions. In addition, we provide at no charge, a detailed telecom inventory with a full telecom audit.

telecom bill auditing

Does Auditel provide telecom service optimization as part of their telecom bill auditing services?

Auditel identifies each type of service used by our clients. Auditel telecom optimization services determine if the client has enough lines for their customer to reach all of their locations. We calculate the number of customers that reach a busy signal when dialing your company. No business owner wants their clients to reach a busy signal or disconnected line, therefore, Auditel reports the telecom options available to our clients regarding ways to eliminate lost customer calls.