Auditel Inc. an Auditing Telecommunication Company focused on TEM, celebrates over 25 years in business.
Barbara Clements founded Auditel Inc. TEM in Florida, in February of 1993. “I’m often asked how Auditel started and changed over the past 25 years.”
This is a story of how telecom expense management TEM made Auditel an Auditing Telecommunication Company. It all started with telecom expense management – TEM. In the early 90’s, I was in the long-distance business, and one of our clients was Gooding’s Supermarkets, a Florida-based grocery store chain. However, while reviewing their telecom bills I noticed there were no usages billed on 30 phone lines. The telecom vendor thought the phone lines were in use, but I could find no usages of on any type on any of their bills for the past 10 years, so I requested a site visit.
Building an Auditing Telecommunication Company
Meanwhile, the service provider and the vendor spent the entire day trying to locate the 30 PBX lines. However, it turns out the lines had never been delivered to the site. Unfortunately these 30 lines had been billing for the past 10 years! We obtained a refund back to the service established date, plus interest. It was a sizable refund, and I knew right then that I was on to something. I started Auditel and haven’t looked back.
The Making of Auditel an Auditing Telecommunications Company with over 25 Years of customer service
After the telecom refunds, and monthly telecom savings, Gooding’s hired Auditel to oversee their telecom department and TEM. Then came the bank branches inside the supermarkets. Each used our telecom audit services for saving and telecom recovery. And that’s how the Auditel an journey began. One client to the next this continued as I realized how much I enjoyed telecom auditing (finding mistakes in phone and data bills). However, I could hardly believe how many telecom bill errors there could be inside phone, wireless and data bills.
Auditel news spread about Telecom Refunds
As the news traveled we began getting requests for telecom audits from many companies. Clients like Florida Hospital, Rotech Medical, Sears Pest Control, Airgas, 1st National Bank, Rent a Center, the Orlando Sentinel, Pier1 Imports, among others who benefited from our training. It was truly amazing to be working with Fortune 500 Companies in our first years of business.
Next Auditel Developed Telecom Training
As Auditel TEM expanded over the years, I developed a telecom training curriculum. Our telecom training is for executives, IT Managers, telecom analysts, telecom management, and accounts payable. Telecom training focus is on telecom expense management skills, tools, and telecom auditing process. So, telecom training gives students the ability to analyze Service Providers taxes, surcharges, fees, contracts, and USOC codes.
Telecom Training for Fortune 500
With our GSA schedule we trained several divisions of the federal government including several divisions of the U.S. Marines, and The National Weather Service. Auditel began training Fortune 500 companies like GMAC Insurance, Southern Company, RentWay, EchoStar (now Dish Networks) and many more of our clients who can’t be named due to confidentiality and NDA.
In summary, Auditel began with a telecom refund at Gooding’s and ended up starting the foundations of Auditel an auditing telecommunication company. So, now thanks to our clients, for over 25 years we’ve delivered telecom audits, inventory management, telecom training, and contingency based telecom expense management TEM and bill cost reduction solutions. ”Many of our clients tell us “If you want more than TEM and telecom software, you need Auditel”.
You can view this Press Release: Auditel Inc. over 25 Years Later online. But, at Auditel customer service is the key element to our success. We always put our customers first and want each customer to feel like they are the only one. So, now with over 27 years in business, having 99% of our clients obtaining a refund, we continue to exceed our customers expectations.
Take the Auditel Challenge and find out what is inside your telecom, phone, data, and wireless invoices.