If your company doesn’t identify telephone and telecom billing errors they will continue to pay them forever. This is the worst telecom expense management ever. Some telecom contracts limit term of refunds to 90 days. A telecom expense management team can begin working on your invoices to determine your services, eliminate waste, and in addition, obtain savings.
Barbara Clements, President of Auditel Inc. says “We’ve found that most corporations put little thought into telecom billing errors. Because they focus on telecom contracts. This leaves so much room for telecom billing errors, mistakes in service inventory, and the list goes on, with left behind overcharges.”
Does your Telecom Manager Have Time To Conduct an Inventory Audit?
CFO’s, CEO’s, Controllers, and Telecom Managers don’t have time to spend working with the Service Providers to review historical bills. Most get thoroughly frustrated after just looking at their phone and telecom bill expense. As a result, they realize they don’t have the time to dig through the telecom bills, or spend hours on hold to ask questions. Technology is ever changing and so are your telecom bills. Because of all the mobility and wireless plan changing so frequently. Today alone mobile assets change, and service providers change names so frequently. Moreover, mobility and wireless international plans change too. Corporate technology is constantly changing. So, it’s no wonder telecom bills continue to rise.
Corporations need both Telecom Management and Wireless Expense Management
Have you ever let you wireless plan go for a few years only to realize that now the new plans are about half the money you were paying for the old wireless plan? Certainly be careful when asking for a telecom credit, it can lead to hours of frustration. You will need to have all your facts in order before filing the telecom dispute.
What is the worst telecom expense management ever?
1. Never reviewing your telecom bills.
2. Not having an independent telecom consultant review your contracts (not a sales person).
3. By not understanding telecom tariff. Most telecom managers can’t really conduct true telecom expense management.
There to nothing to lose by having a telecom audit! Consequently your bills will actually lose weight. Phone and telecom bill consolidation can be performed after the telecom audit is completed. This will reduce workload for the Accounts Payable Team too.  And reducing work for the Telecom Manager will help them have time to monitor telecom services and keep your circuits operational.
In fact, with a telecom expense audit your bills will cost less and you may get some large and much deserved telecom refunds. So, with telecom auditing, you can eliminate having the worst telecom expense management ever.
Moreover, it’s always a good idea to have a knowledgeable telecommunication expense management company conduct your telecom audit. Additionally, if you have the time and staff, enroll your staff in a professional telecom expense management training course.
Telecom Management Tips
Here are some telecom management tips:
Please don’t settle – Search for a telecom expense management company that doesn’t sell any products or telecom software.
Telecom Software – Certainly ask telecom expense management company (or telecom auditing firm) if telecom software purchase is mandatory.
Look for a telecommunication expense management company that replies quickly via email or phone. Slow replies may mean they are too busy to start your telecom audit. This could equate to very slow work on your telecom project or phone bill audit.
References – always be certain to ask for more references, then contact those references
Ask if there are any upfront fees associated with the telecom audit
It’s best not to believe reports that show telecom savings, ask for before and after bills. Next, confirm with the customer if actual client realized savings from the provider. Checking for proof is always the best course of action before signing any telecom agreement.
If your business wants to keep all the telecom savings in-house, then enroll in an Auditel telecom expense management training workshop. After all, a telecom training workshop will provide a process for your staff. Your employees will retain more from a telecom workshop than a seminar.
In Summary, Telecom Expense Management is a Choice
To summarize, if your company doesn’t identify telecom billing errors, they may continue to pay them forever. Because, some contracts limit term of telecom refunds to 90 days. While other telecom refunds come from disputes and FCC settlements.
Although this article is 14 years old, the facts still stand true today. TMC article Learn about Auditel, take the Auditel challenge today and find out what’s inside your phone and telecom bills.
