Auditel's telecom expense management services


Telecom Bill Optimization

What is telecom bill optimization?

When your business telecom billing needs to be efficient, consolidated, and optimized, you need Auditel. We bring our telecom bill optimization process that has been perfected over the past 23 years with proven methodology. Auditel can increase your telecom efficiency, and give your team more control than ever before, all while reducing telecom expenses and bringing historical telecom bill recovery. We begin this process by bringing your business a validated telecom inventory at no extra cost. Telecom bill optimization is a focused approach to outline each telecom bill and view the group of telecom billings as a whole, while simultaneously analyzing your voice, data, services and features, to develop an inventory and ensure that your business only pays for services required.

Why is telecom inventory a key part of telecom bill optimization?

A telecom inventory is a combination of telecom services to include the wired services (landlines), or fixed telecommunication phone lines, and the wireless service environment including smartphones, mobile phones, and hotspot services added together with a variety of data services like MPLS, (old frame relay), VPN, and the new SD-Wan services. A true telecom audit is the only serious way to validate your telecom inventory.

What is a telecom inventory?

A telecom inventory can’t be made up on the main phone number and the billing address noted on top of your latest telecom bill. A telecom inventory should include a detailed list of all your telecom services, their service address, contract information, along with so much more. Does your business have a list of all updated service addresses, for each billing account? Does the list include each landline phone number, wireless number, name and services associated with each data card, all VOIP accounts, any data services like MPLS including all the various sites associated with those accounts? Chances are your last list was updated many years ago, and it’s out of date. Guess what, I’m sure your contracts are the same way, and no service provider will come and tell you this. You may have new locations added or closed some sites, or changed services.

How do you know if some old services or fees are still billing inside other accounts?

You can trust Auditel and our staff of trained telecom analysts to recovery and recapture historical telecom revenue, deliver a valid telecom researched inventory along with realized monthly telecom savings.

How can Auditel deliver savings while working on telecom billing optimization?

Auditel begins each project by identifying your telecom services, and reviewing all your telecom contracts and service usages. The telecom bill optimization occurs as we compare all the services, service provider contracts, usages, and telecom billing plans with the tariff and see if there are any tax exemptions that have not been claimed. Auditel phone bill audits provide telecom billing optimization while simultaneously producing savings from voice, data, internet, and wireless telecom services. These savings are found in tariff, service delivery, non-compliances, tax research on Local, City, County, State, and Federal taxes. Regulatory fees and surcharges to include 911 fees, Federal Excise Tax, Local Number Portability (LNP) Charge, Telecommunications Relay Services (TRS) Charge, and Federal Universal Service Fund (USF).

How do you optimize telecom wireless services?

Auditel develops a completely separate wireless inventory by conducting analysis of each account number and all the telecom services including usages associated within each account. Telecom services are organized, centralized, and optimized then we deliver telecom reporting. Auditel will analyze wireless services including wireless rate plan and wireless pooling plans and their usages and discounts. Telecom billing optimization does increase your business wireless savings and give insight into all wireless services.

How can our business get the best wireless optimization?

Auditel will analyze and review wireless services such as smartphones, mobility, hotspots, to include all wireless services and any plans, and their usages and discounts, for optimum wireless optimization.

Can text messaging services like SMS and MMS be optimized?

Auditel audits all the usages within the wireless bills to provide insight and part of the wireless optimization is analyzing the wireless text messaging services for both SMS, and MMS. We compare the fees, any applicable rate plans, and usages to maximize your business telecom savings.

We are concerned that our wireless rate plan optimization does not include the discounts we were promised within our contract?

Wireless rate plans and pooling plans are reviewed by our analysts and the rate plan and usages including pooling (buckets of minutes) are calculated, reviewed and the monthly usages are monitored and compared with all the service locations across your entire company. Wireless rate plans optimization is a process of calculating each type of wireless services, analyzing contract discounts, and then giving the best options for service optimization.

Do you calculate wireless usages for more than the current month?

Auditel analyzes at least three months of wireless usage against wireless plan charges, and wireless contracts. The contracts (including any discounts) are researched and analyzed, then compared against the actual billed amount showing on your wireless invoice. This same process is used for each type of wireless plan or service. For instance, wireless data usage is analyzed against wireless data plan usage. We review and analyze business current wireless pooling plans, compare the plan details and minutes available and included with the plan, with actual pooling plan minutes used for the month. We capture all discounts applied (or those telecom service providers missed, or omitted) and record our findings, then submit them in a report to our client. We go the extra distance in checking various peak and off peak times and seasons.

We have a lot of usage during business peak season, how can we be certain wireless rate plan optimization will help us through the entire year?

Each wireless rate plan is studied and the wireless usages and many months of wireless spend are analyzed for optimization and ways to reduce telecom wireless spend. We provide full mobility management, telecom bill optimization, and reporting second to none. We understand your mobile and wireless network technologies. We watch the trends, follow the pricing, and ever changing plans and we can manage this for your company on an individual basis.