Auditel's telecom expense management services


Telecom Auditing

What is a telecom audit?

Auditel telecom auditing is a combination of telecom bill review, telecom tariff analysis, review of telecom contracts, comparison of wired and wireless service usages, fees, surcharges, and taxes plus any tax exemptions available for each telecom expenses.

Our telecommunication auditing, telecom consulting, and Telecom Expense Management (TEM) services deliver highest telecom savings and cost reductions. With our presence in many locations we provide a global service covering most parts of world including North America, Europe, Africa, Middle East, Asia, South America and Australia.

Our telecommunication expense management (TEM) solutions require no service provider changes. We specialize in telecommunications audits and don’t sell or provide telecom sales of any type. This focus and dedication has made us an industry leader in telecom audits and telecomexpense management. Auditel is at the forefront in telecom auditing technology. We have navigated through the various changes in carrier services and telecom Service Providers billings over the past twenty-three years. We provide the best telecom audit and telecom expense management services available for voice, data, and wireless invoices and keep our clients updated with the latest services such as SD-WAN.

Our solutions:

Telecommunication Auditing for Tariff, Tax, and Surcharge Investigation

Tariff Investigations on telecom billing errors, and overcharges with highest recoveries and refunds. Tax and exemption review to identify any errors, unclaimed tax exemptions, or misapplied tax. Telecom surcharges and fees are reviewed for accuracy. We audit and review all of your telecom and telephone taxes and regulatory fees. These fees have risen over 20% in most telecom bills. Telecom services continue to change and Auditel can compare and audit services like Software Defined WAN (SD-Wan).

What telecom taxes and surcharges does Auditel telecommunication auditing include?

We pay attention to all taxes including Local, City, County, State, and Federal taxes. Surcharges are increased by your usages making them a necessary item to review. Some Regulatory fees, taxes, and surcharges include: 911 fees, Federal Excise Tax, Local Number Portability (LNP) Charge, Telecommunications Relay Services (TRS) Charge, Federal Access Recovery Fee, and the Federal Universal Service Fund (USF).

How far back does your telecom audit cover?

Telecom billing errors are identified during a full telecom bill audit, telecom wired and wireless billing services are analyzed. We capture every mistake in each telecom bill. We identify the tax, tariff and billing mistakes, and track usages and billing mistakes back to telecom service inception.

After we have captured all your telecom billing errors, we file telecom disputes with each Service Provider. Auditel tracks each of these telecom disputes until the telecom refund is delivered to full completion. We deliver highest cost savings and recovery.

How can our business be certain we have working phone lines at each of our locations?

A telecom service audit is not about disconnecting services, features, fees, surcharges or waste. More importantly a full telecom audit ensures your voice services, phone, and wireless lines and all telecom services are optimized and working at full capacity. Many telecom services may not be utilized, billed properly, or installed. Business run smoothly when they have a detailed inventory, tested, and verified working at each location. With every business the phone is still the most important avenue for clients to reach you. Traffic studies, circuit and data analysis are only tools. These tools must be reviewed by a telecom professional skilled in reading traffic and data analysis. Most Telecom Service Providers only have a few with this skill. Data and circuit usage analysis and analytics can drastically improve your telecom spend without effecting your day to day operations. Having enough bandwidth, circuits, or phone lines will ensure your clients reach you, not your competition!

Contract Review

We analyze the current Telecom Service Provider Service Agreements and various telecom contracts Minimum Annual Revenue Commitment (MARC), and SLA (Service Level Agreements) and compare them with any revisions or addendums to the original signed agreements. We research and review the contract terms.

With our telecom audit and TEM, your contracts, MARC, and SLA are reviewed. For a detailed contract review just give our offices a call and we will bring the added comfort of a full telecom contract review. We will ferret out all of your telecom contracts, document your expiration dates, and monitor the language to provide your Organization the best contract and regulatory review available.

With Auditel telecommunication bill investigation, we deliver telecom bill auditing and expert solutions for cost reductions. We investigate your telecommunications bills and find mistakes and overcharges. After we submit our findings and options to your business, then it is your decision. Our fees are only based upon the telecom savings you obtain. You are assured savings or there is no fee.

Does Auditel have a timeline for telecom audit delivery?

From the start of our audit we define a timeline and track our delivery timings. We will achieve each milestone in time without delays. Our timelines help us to deliver telecom dispute resolution faster than our competitors and help your organization achieve savings that continue to grow for years to come.